Structural Material Manager

Technical Support

Stop the bleeding! - Learn about our support policy that provides free, lifetime technical support and upgrades guaranteed not to exceed $149.95.

Program Documentation - Most technical matters are solved simply be reading the relevant section(s) of the Structural Material Manager User's Guide. This link discusses the manner in which the User's Guide is provided in electronic formats both within the Structural Material Manager software itself and on the Internet.

Download software. - Access our File Transfer Protocol (FTP) and HTTP (HyperText Transfer Protocol) sites in order to download free maintenance releases, software drivers for security locks, etc.

Security lock installed but not detected. - If your software security lock is attached to the PC, but Structural Material Manager reports that it is not detected, try installing the latest lock driver software from this link. That solves almost evey lock detection problem!

Security lock detected but expired. - When Structural Material Manager reports that a security lock is installed but has expired, you need a new Structural Material Manager program CD; updating your lock driver software is not the solution in this case. Follow this link for more information.

Transferring the system to a new PC. - Information is provided here on transferring Structural Material Manager to a new PC without losing any of your existing jobs.

Issues with Windows file access permissions. - Explore this technical support document if you are experiencing troubles that seem to be related to file access permissions under Windows.

Troubles with autoexec.nt. - This document discusses an issue in which the user is presented with the following message in Structural Material Manager: "C:\Windows\System32\autoexec.nt. The system file is not suitable for running MS-DOS and Microsoft Windows applications. Choose 'Close' to terminate the application."

Edit Structural Material Manager reports with word processors. - Ever wish you could edit a Structural Material Manager report in a word processor? Follow this link to learn how.

Printing Structural Material Manager reports on OkiData dot-matrix printers. - Some users still wish to print reports to dot-matrix printers. Read this document if you are having trouble using an OkiData unit.

Have a question that's not answered in Structural Material Manager's User's Guide (available in the Help menu) or in the technical support links above? Call us at (724) 228-8841 during business hours (8:30 AM to 5:00 PM Eastern Time), and a company representative will be happy to answer any questions you may have. We also offer technical support via fax at (724) 228-7668 and e-mail: Support@ejeindustries.com.

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